Do you know where the major bottlenecks exists in your workflow?  Do you know when process leaks occur?  What happens when an item is assigned to someone who is on vacation?  Do you know how long each transition occurs within your workflow process?  Are you within Service Level Agreements?

If you cannot answer these questions, then your workflow may not be operating at its optimum.  Many workflow implementations are designed to model current work processes with the main aim of ensuring that employees know what to work on next.  They are designed to reduce errors due to poor decision making, opting to carry out the decision making on behalf of the employee.

Rarely is performance of the workflow taken into account, and little or no reporting is carried out on the workflow process as a whole.

At Jenerate Solutions, we specialise in measuring your workflow with the primary goal of improving the performance of the workflow.  Using our unique product, Workflow Intelligence , we measure your current workflow processes and make suggestions on where process improvements could benefit the business.  In addition to this, Workflow Intelligence can be used to track and measure the improvement to ensure that they are providing the expected gains.

For more information on workflow intelligence click here.  To request more information, click here.